Business runs 24/7 so it’s important to have access to the information needed quickly. According to Zendesk, 81% of software users try to take care of their own problem before reaching out for technical support. That’s why we’ve launched our brand new knowledge centre. The new knowledge centre has over 100 procedures outlining how to configure and operate Assetminder CMMS. You can now access the information you need, whenever you need it. We wanted to keep it simple so most procedures and articles are a quick one minute read.
How to Access the new Knowledge Centre
Customers can access the new knowledge centre via the resources tab on the Assetminder website.
In addition, customers can also access procedures in the chat window inside the Assetminder application.
How it Works
The knowledge centre is divided up into a number of categories from Getting Started to System administration. The easiest way to get the information you need is to type a query in the help search bar at the top of the page. The knowledge centre will make suggestions on relevant articles.
Alternatively, navigate through the categories to find the information you need.
Our goal is to continuously deliver world-class customer service to Assetminder users. We hope the knowledge centre will get you answers to your questions faster, and empower you to drive more value from your Assetminder system. If you cannot find what you need or need clarification on a topic, feel free to use the support desk as before.